سياسة التبديل والاسترجاع

Return and Refund Policy Last update: October 10, 2023 Thank you for shopping at Imdad Riyadh Electronics and Lighting Store. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our refund and return policy. The following conditions apply to any products purchased from us. Return Rights You have the right to return your order within 7 days from the date of receiving the order. The deadline for returning the order is 7 days from the date you receive the goods or the date a third party you appointed, who is not the carrier, takes possession of the delivered product. To exercise your right to request a return, you must notify us of your decision through a clear statement. You can notify us of your decision via: Phone number: 0553994689 WhatsApp: 0553994689 We will refund you within no more than 14 days from the day we receive the returned goods. We will use the same payment method you used for the order, and we will not bear any fees for this payment. Return Conditions To be eligible for a return, please ensure the following: The goods were purchased within the last 7 days The goods are in their original packaging The following products cannot be returned: Products manufactured according to your specifications or clearly customized Products that are not inherently suitable for return Products that, after delivery, are naturally mixed inseparably with other items We reserve the right to refuse the return of any goods that do not meet the above return conditions at our sole discretion. Products on sale cannot be refunded. Product Return: You are responsible for the cost and risks of returning the goods to us. You must send the goods to the following address: https://maps.app.goo.gl/o2JYQq7XriEaoQpb9 The customer is responsible for reshipping the product to the store, either via the applicable shipping company or by delivering it to the branch within the above-mentioned period. We cannot be held responsible for damaged or lost goods during the return shipping. Therefore, we recommend insured and trackable Samama service. We cannot issue a refund without the actual receipt of the goods or proof of delivery of the received returns. Contact us If you have any questions about the return and refund policy, please contact us at: Phone number: 0553994689